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Case study: AIA Australia

Since launching BenPal in mid-2011, JLT Benefit Solutions Australia has progressively migrated clients’ policies onto BenPal to automate the administration of the annual renewals of group salary continuance (GSC) policies.

BenPal automates the data validation, eligibility checking, identification of underwriting and premium calculations for JLT clients that have their GSC policies insured with AIA Australia.

AIA Australia is a fully owned subsidiary of the AIA Group, they protect 2.5+ million Australians and are the largest Group insurance insurer by market share.1

Eleanor Ottaviano from AIA Australia states:

“BenPal’s administration functionality frees up my teams time allowing them to focus on the areas of client servicing which require discretionary decision making & analysis, such as claims assessment and claims management. BenPal allows the annual renewals to be routinely completed and finalised, delivering administration efficiencies to the client, JLT and AIA Australia.”


1. Plan for Life, Life Insurance Risk Premium Inflows and Sales for the year ended March 2012.